Purchases made through Apple's App Store are billed and managed by Apple. Refund eligibility is determined by Apple and applicable law, not by this page.
App Store purchaseRequest through Apple
EligibilityDecided by the payment provider
SupportKeep the receipt and product details
Request help in the right place
- Find the receipt and confirm who processed the payment.
- For an Apple purchase, use reportaproblem.apple.com.
- Choose the relevant purchase and follow Apple's current request process.
- For a technical product issue, include the device, app version and a concise description when contacting support.
A refund request is not automatically approved. The payment provider applies its current rules and local consumer law.
Source and scope: The current payment provider decides the process and outcome. Apple refund guidance ↗
Frequently asked questions
Can IELTSpeaking approve an App Store refund directly?
Apple processes App Store payments and refund requests. Use the purchase history or Apple's Report a Problem service.
What if I cannot find the purchase?
Confirm the Apple Account used for the transaction and review the receipt or purchase history.
Where do I report a technical problem?
Use the Contact page and include enough detail to reproduce the issue, but do not send passwords or payment credentials.
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